We obviously need to display our terms and conditions below. But basically, we like to listen to our customers, and if something goes wrong we like to look after you in the same manner as we would be expected to be looked after by a company.

General
No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.

Prices
All prices displayed include VAT.

Delivery
The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.

Payment
Payment by cash, cheque or credit card is due at the time of order. If any payment or part thereof is not received by the Seller by the due date, the Seller shall be entitled to charge interest on the outstanding amount at the rate of 2% per calendar month.

Goods remain the property of Dracosupplies.co.uk until fully paid for.

Warranty
Products sold by Dracosupplies.co.uk are guaranteed against defects in material and workmanship for a period of one year. Please note we cannot accept responsibility for damage resulting from misuse.

Returned Goods
Notification of damage of wrongly shipped goods or incompletely shipped goods should be made within 60 days of delivery. Any claim made outside of 60 days will not be accepted.

The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.

The Seller’s failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

Legal Liability
The contracts from the sales of goods by Dracosupplies.co.uk shall be subject to and governed by English law.

Liability of Dracosupplies.co.uk shall in no circumstance exceed the original value of the price charged for the goods. Dracosupplies.co.uk cannot accept liability for injury or negative consequence of using the products it sells.

Acceptance of terms
By placing an order with Dracosupplies.co.uk you are agreeing to be bound by our terms and conditions.

This does not affect your statutory rights as a customer.

 

WHAT DO I DO IF MY GOODS HAVE ARRIVED DAMAGED?

 

Should items prove faulty or be damaged in transit, please notify us by email on sales@dracosupplies.co.uk  and a member of our team will advise you on what to do next.

We always endeavour to put things right as quickly as possible in the way that you prefer. That is why we find it best to contact us first rather than returning the goods straight to us. This does not affect your statutory rights as a consumer.

If you are asked to return your item, please make sure it is well packaged for the journey and sent 2nd Class Royal Mail. We will refund the cost of return postage by 2nd Class Royal Mail.

 

WHAT IF A PRODUCT IS MISSING WHEN I RECEIVE MY ORDER?

 

Should any items be missing from your parcel when it arrives, please notify us as soon as possible on sales@dracosupplies.co.uk and we will get onto it straight away.

 

DO YOU SELL GENUINE CRYSTALS AND ETHICALLY SOURCED GOODS?

 

Are Your Crystals Genuine?
All our crystals and crystal products displayed on our website are genuine unless otherwise stated. For instance, some stones such as Goldstone are actually man made and certain types of crystal jewellery can be made from re-constituted stones (such as Turquoise). If this is ever the case, each product will be clearly labelled as such.

We try to provide as much information as we can about each crystal but please feel free to contact us if you have any queries

Are Your Products Ethically Sourced?
We take our ethical and environmental responsibilities seriously. We seek information and assurances from our suppliers that they treat their employees with respect and do not employ child labour. Many of our suppliers have an active involvement in their local communities, often contributing time or money.

Because we always try to deal directly with the manufacturers of our products, this means we can ensure that their products are ethically sourced. Particularly with our Native American Herbs and Plants it is important to us that these are sustainable harvested, the same goes for our abalone shells.

We are always developing ways to become more environmentally aware, this is an ever-evolving process but something we are always conscious of. Many of our candles are made from natural plant wax or soya and are sourced environmentally (we never use petroleum), our beauty products are paraben and sodium lauryl sulphate free and we ensure that they use the most natural ingredients available or are organic if possible.